Converged network systems save money, improve communications processes and enable integration with other applications and corporate databases. "Convergence" is the transmission of data, video, and voice over one network, giving you a powerful and complete communications network.

Digitizing an analog voice signal by dividing it up into thousands of small packets of data allows it to become just another type of data on the network which can then be handled in a similar manner to any other data carried on your LAN. This method of handling voice data is called Voice Over IP (VoIP) and it's the communications method of sending voice data over data networks, using IP telephony.

Using a single network to handle both voice and data communication can save time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Network management cost will be lower since there is only one network to administer, and administration can be done from anywhere on the network. Sending voice calls over the data network can also reduce long distance charges over the PSTN, a particular advantage in international calling.

Traditional legacy telecom manufacturers' equipment were never originally made to work with VoIP without major modifications, but Interactive Intelligences' Interaction Center® (IC) was designed from the ground up to be a true open standards 100% software based SIP VoIP telephony solution right out of the box. Its pre-integrated all-in-one architecture is much less expensive and less complex than the bolt-on multi-box proprietary hardware based systems typically proposed by the majority of traditional telecom equipment vendors.

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