Interactive Intelligence Hosted Communication Services can help any company to achieve their communication objectives; lower their total cost of ownership, provide a faster return on investment and increase customer satisfaction.

If you are looking to add specific functionality to your existing communications system or are looking for a way to "try before you buy" prior to making the commitment to a premises based solution, perhaps a hosted service might be the ideal way to get started.

Hosted Communication Services offers the following advantages:

• Support for emerging communication standards - SIP/VoIP, TDM, and hybrid solutions
• Interactive Intelligence technology and experience - No outsourcing or 3rd-party software
• Rapid application development - Dedicated project manager and engineer plus a 30- and 120-day business communication assessment
• Secure data site - Designated by the U.S. Department of Homeland Security and SAS-70 certified
• Shift from a hosted to an on-premise solution - Own your own Customer Interaction Center® software
• Registered ISO 9001:2000 management standard - Audit conducted by QMI^TM

Hosted Communications offers individual or bundled Hosted Contact Center and Enterprise On-demand solutions plus professional services.

The following solutions are available as Hosted Service offerings.

• Interactive Voice Response (IVR)
• Automated Call Distributor (ACD)
• Outbound Predictive Dialing
• Quality Monitoring (Recorder)
• Communication Disaster Recovery (DR)
• Enterprise On-demand
• Automated Notification Service (icNotify)

For more information on Interactive Intelligence's Hosted Communication Services, please contact us for a detailed proposal customized to your individual requirements.

Examples of Hosted Service Applications

1. Communications Disaster Recovery Solutions, Emergency Outbound and Inbound Messaging

What steps has your business taken to protect against unforeseen communications disruptions? How your business communicates that a disruption has occurred - and how it communicates during any disruption - should be of primary concern to protect your customers, credibility, reputation and revenues.

According to research firm Gartner Dataquest, a large percentage of U.S. companies are in fact unprepared to face business and IT outages caused by a catastrophe. "More prioritized investments must be made to ensure that businesses can quickly regain productivity after a calamity," said Tony Adams, principal analyst for Gartner Dataquest's IT Services Group. "Preparation is the key, and without adequate investment for the protection of critical systems, the repercussions of disasters will be lengthier and more costly."

Hosted Disaster Recovery Solutions from Interactive Intelligence offer a reliable, cost-effective backup system for the inbound and outbound communications you need to keep your business up and running. And because these services are managed for you, your employees need only have an Internet connection and telephone to handle calls and messages and create conferences, while supervisors can use the same hosted services to monitor agents, workgroups, interactions and customer service activities.

Key benefits

Customers will appreciate the fact that hosted disaster recovery services safeguard your business's communications from interruptions in the event of an IT outage or natural disaster. Your business's bottom line will simply appreciate things like:

• No expensive Hot Site to lease, no hardware or software to buy and maintain, and no maintenance costs.
• Dedicated Services, eliminating any possibility of another company beating you to shared seats offered by most other disaster recovery service providers.
• An affordable pricing structure that allows your business to pay per user per month, and only when actual hosted services are utilized.
• Real-time reporting via a Web interface to provide information you need when you need it.

icNotify^TM is an on-demand outbound automated notification service. The service provides a number of notification types, including appointment reminders, marketing/promotional messages, and emergency instructions.

The service supports SIP or VoIP which means a more cost efficient delivery notification method. icNotify uses dedicated servers which are in a secured and SAS-70 certified, co-located hosted data center.

Customers can login to a dedicated web site at anytime and easily manage their outbound messaging. In addition the service allows customers to utilize the following notable features:

• Effortless data exchange - Upload contact information, either manually with the web interface or through our web services.
• Easy message recording - Choose between recording your own voice or the latest text to speech technology for a custom message to your target audience.
• Answering machine detection - Leave alternative messages in case the intended party is unable to be reached.
• Straight-forward notification delivery - Schedule reminders or messages immediately, staggered, hourly, daily and even by time zones.
• Pay-for-use basis - No maintenance or monthly fees, pay for the usage of the service.

Hosted Communication Services for the contact center are powered by Interactive Intelligence's contact center automation software suite, Customer Interaction Center (CIC). The services support SIP-based VoIP, traditional TDM, or hybrid switching. The service uses dedicated servers which are in a secured and SAS-70 certified, co-located hosted data center.

Key benefits

• Streamlined Sourcing & Faster Set-up/Response Time: By eliminating the need to introduce outsourced vendors and technologies using all Interactive Intelligence software -- first launched in 1997 and, today, supporting more than 2,500 global companies -- customers are assured streamlined and accountable sourcing, proven and reliable services, and faster set-up and response time.
• Secure Data Center: The Interactive Intelligence co-located hosted data center is "U.S. Department of Homeland Security" designated, which means that, in the event of a catastrophe, the U.S. armed services are mandated to protect the facility. In addition, the site conforms to the Statement on Auditing Standards (SAS), an internationally recognized auditing standard designed to ensure adequate controls and safeguards when hosting or processing data belonging to other customers (Note: This is especially beneficial to financial services companies and others governed by the Sarbanes Oxley Act).
• Quality-driven Vendor: Interactive Intelligence maintains ISO 9001:2000 certification, a quality management standard that ensures organizations can consistently deliver products and services that meet customers' quality and regulatory requirements, while enhancing customer satisfaction and sustaining performance improvements in pursuit of these objectives.