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If you are looking to add specific functionality to your existing communications system or are looking for a way to "try before you buy" prior to making the commitment to a premises based solution, perhaps a hosted service might be the ideal way to get started.

Hosted Communication Services offers the following advantages:

  • Support for emerging communication standards - SIP/VoIP, TDM, and hybrid solutions
  • Interactive Intelligence technology and experience - No outsourcing or 3rd-party software
  • Rapid application development - Dedicated project manager and engineer plus a 30- and 120-day business communication assessment
  • Secure data site - Designated by the U.S. Department of Homeland Security and SAS-70 certified
  • Shift from a hosted to an on-premise solution - Own your own Customer Interaction Center® software
  • Registered ISO 9001:2000 management standard - Audit conducted by QMITM

Hosted Communications offers individual or bundled Hosted Contact Center and Enterprise On-demand solutions plus professional services.

The following solutions are available as Hosted Service offerings.

  • Interactive Voice Response (IVR)
  • Automated Call Distributor (ACD)
  • Outbound Predictive Dialing
  • Quality Monitoring (Recorder)
  • Communication Disaster Recovery (DR)
  • Enterprise On-demand
  • Automated Notification Service (icNotify)

Example of a Hosted Service Application:

Communications Disaster Recovery Solutions, Emergency Outbound and Inbound Messaging

What steps has your business taken to protect against unforeseen communications disruptions? How your business communicates that a disruption has occurred - and how it communicates during any disruption - should be of primary concern to protect your customers, credibility, reputation and revenues.

According to research firm Gartner Dataquest, a large percentage of U.S. companies are in fact unprepared to face business and IT outages caused by a catastrophe. "More prioritized investments must be made to ensure that businesses can quickly regain productivity after a calamity," said Tony Adams, principal analyst for Gartner Dataquest's IT Services Group. "Preparation is the key, and without adequate investment for the protection of critical systems, the repercussions of disasters will be lengthier and more costly."

Hosted Disaster Recovery Solutions from Interactive Intelligence offer a reliable, cost-effective backup system for the inbound and outbound communications you need to keep your business up and running. And because these services are managed for you, your employees need only have an Internet connection and telephone to handle calls and messages and create conferences, while supervisors can use the same hosted services to monitor agents, workgroups, interactions and customer service activities.

Key benefits

Customers will appreciate the fact that hosted disaster recovery services safeguard your business's communications from interruptions in the event of an IT outage or natural disaster. Your business's bottom line will simply appreciate things like:

  • No expensive Hot Site to lease, no hardware or software to buy and maintain, and no maintenance costs.
  • Dedicated Services, eliminating any possibility of another company beating you to shared seats offered by most other disaster recovery service providers.
  • An affordable pricing structure that allows your business to pay per user per month, and only when actual hosted services are utilized.
  • Real-time reporting via a Web interface to provide information you need when you need it.

Call for more details at 1-888-222-3056 (in Ottawa 613-234-7212), or email us at

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