"Get Interactive"
NORTAK Communications is a full-service computer telephony integrator that specializes in the design, custom configuration, installation and support of the Customer Interaction Center® (CIC) software suite from Interactive Intelligence®.
The IC solution is a cost effective, all-in-one, true open standards based SIP (VoIP) IPBX platform which can easily replace all legacy telephony systems (PBX, ACD, IVR, Voicemail etc.). Its unique capabilities allow all customer inquiries whether by phone call, voicemail, fax, e-mail, text chat or web interactions to be treated in exactly the same manner by having them sorted and routed through a central Windows server then distributed via screen pop to each agents desktop.
This cutting edge, award winning Windows based platform is a tested and proven product which has been available since 1994 and has been implemented in over 2500 installations worldwide. It is tightly integrated with Microsoft desktop and back office products and offers best-in-class solutions for both enterprise IPBX unified communications requirements.
NORTAK is a certified Interactive Intelligence® Elite partner and the preferred solution provider for the Canadian Federal Government. Since 1994, NORTAK has been providing Interactive Voice Response (IVR), Computer Telephony Integration (CTI) and custom voice applications for government and private enterprises throughout Canada, the United States, and Japan.
Our mission is to provide reliable software solutions that enable our customers to reduce costs and increase productivity and levels of customer service by helping them evolve to a true unified communications platform. Allowing them to work more efficiently from any location, using any form of communication, vastly simplifying the way they do business.
The "convergence" of telephony and data environments into an integrated infrastructure has presented significant challenges to traditional service providers, leaving vendors on both sides of the industry in the position of having to integrate their solutions with technologies that they may not fully understand. Bridging this gap is one of our greatest strengths. At NORTAK we know telephony. We also know data. And we make them work together in integrated solutions that enable our customers to more effectively communicate with their clients.
Whether it's a 10 person office or a 500 agent call center, our track record of successful implementations has earned us the reputation with our clients of delivering on-time and on-budget installations with customer service second to none. We also provide world-class technical support with a single point of contact for all service, support and maintenance 7x24x365, and guaranteed response times and established service level agreements.
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