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As an Elite Partner for Interactive Intelligence Inc., Nortak Software now offers our customers a complete end to end solution for corporate call centre requirements.
Interactive Intelligence has developed an out-of-the-box IP
Contact Center suite of products that allows customers, agents
and supervisors to effectively manage their business responsibilities. Their IP Contact Center products offer unmatched functionality when it comes to providing efficient services for today's
multi-channel consumer.
CIC Application Feature Set
The Customer Interaction Center (CIC) product enables customers
to build a customized solution for their contact centre requirements
in a modular fashion. It allows them to adapt to changing customer and market requirements by incrementally adding features and users (as needed) and gives them the benefit of never having to worry about adding more hardware or third-party systems from a proprietary vendor again. The features that the CIC product supports include:
PC - PBX
IVR, ACD
Unified Messaging
Voice mail
Fax server
CTI gateway
Web server gateway
Multi-media queuing
VoIP, SIP
Software phone
Screen pop
Call handling
Reporting
Supervision
Predictive dialing
Recording/Monitoring
icNotify
Integration with CallBase® CRM and Microsoft CRM can be provided with customized installation from our Nortak CRM experts.
For more details refer to Nortak Communications.
 Download Nortak-CIC Brochure.
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